Privacy Policy

1. Personal Information Collection and Use

1-1. Personal Information We Collect

HANZOOM (hereinafter "Company") collects the following personal information.

1-2. Purpose of Collection

• Rapid response and consultation to customer inquiries regarding product adoption and technical support
• Provision of procurement and purchase-related information
• Collection of opinions for company product/service improvement
• Transmission of marketing and promotional materials (with consent)
• User statistics analysis and service quality improvement

2. Retention and Use Period of Personal Information

• Basic Principle:Personal information is retained until the purpose of collection and use is achieved, and is promptly destroyed once the purpose is achieved.
• Inquiry Information:Retained for 1 year after inquiry processing is complete (for dispute resolution and legal request response)
• Marketing Consent:Retained until consent is withdrawn (deleted immediately upon withdrawal)
• Legal Obligation Retention:May be retained for a certain period in accordance with relevant laws including the Act on Consumer Protection in Electronic Commerce.

3. Provision of Personal Information to Third Parties

The Company does not provide customers' personal information to third parties except in the following cases:

• When prior consent from the customer exists
• When required by law
• When necessary for the public interest

4. Destruction of Personal Information

When the retention period for personal information expires or the purpose of use is achieved, the Company destroys personal information as follows:

• Electronic files: Permanent deletion by methods that prevent restoration
• Paper documents: Shredding or incineration
• Information that must be retained by law is separately stored

5. Personal Information Security Measures

The Company implements the following technical and administrative measures to protect customers' personal information:

• Personal information encryption (SSL protocol)
• Access restriction and authority management
• Periodic security monitoring and inspection
• Employee security training and agreement
• System backup and recovery system operation

6. Personal Information Access, Correction, and Deletion Requests

Customers can exercise the following rights in accordance with Article 35 of the Personal Information Protection Act:

• Request to access personal information
• Request to correct errors
• Request for deletion
• Request for processing suspension

Requests can be made to the personal information protection officer below by mail, phone, or email.

7. Personal Information Protection Officer

8. Complaint Handling and Remedy for Rights Infringement

If you have inquiries regarding personal information protection, you can contact the following organizations:

• Personal Information Protection Commission: https://privacy.go.kr (1833-6328)
• Cyber Safety Bureau, National Police Agency: 1566-392

9. Changes to Privacy Policy

This Privacy Policy may be modified in accordance with changes in relevant laws or company policies. If there are changes, the modified provisions will be posted on this page, and important changes may be separately notified to customers via email.

10. Google Analytics Use

The Company uses Google Analytics to analyze website usage. Collected data is used only for statistical purposes in a form that does not identify individuals.

For more information, see the Google Privacy Policy

11. Additional Inquiries

If you have questions about this Privacy Policy, please contact us through the Contact page.